Frequently Asked Questions
Everything you need to know before your next dive.
How long does shipping take for diving equipment?
Standard shipping typically takes 3-7 business days. For heavy items like tanks or weights, please allow an additional 2 days for specialized handling.
What is the return policy for wetsuits and BCDs?
We offer a 30-day return policy for all gear. Items must be unused, in their original packaging, and have all tags attached to qualify for a full refund.
Do you offer professional assembly for dive computers and regulators?
Yes, our certified technicians can pre-assemble and test your regulator sets and computers before shipping. Simply select the 'Pro-Assembly' option at checkout.
Are your products covered by a manufacturer warranty?
Absolutely. As an authorized dealer for all brands we carry, every purchase is backed by the full manufacturer's warranty against defects.
Do you provide international shipping for overseas expeditions?
Yes, ODG ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Afterpay and Klarna.